Twilio integrations and automations

Seamlessly connect Twilio with other tools. Automate workflows, and boost efficiency with Workato.

Ratings

4.9

Peer Insights™

100%

Customer Recommendation

Total

100+

active users

Avg

2 min

to connect

Custom connections

Available

via HTTP connector

Market leaders run on Workato

Why you should automate with Twilio

Communicate easier

Communicate easier
Update customer accounts
Streamline onboarding
Improve project management

Why these integrations and automations matter:

Make it easier than ever to reach your customers. Integrate Twilio with other customer service and communication platforms to automatically send texts or make calls from other platforms.
Trigger texts.

Integrate Twilio with Workbot, Workato’s platform bot for Slack or Microsoft Teams, to send an SMS using just a Workbot command in your chat platform.
Update customers.

When customers contact support, they’re hoping for a fast resolution. If you can’t offer one immediately, you may need to call them back. Integrate Twilio with a customer service platform like ServiceNow to call customers when you close their issues.

Streamline your Twilio integrations

Need to connect your product to Twilio?

Leverage the power of the Workato Embedded platform to access 1200+ pre-built connectors to the apps your customers are requesting.

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Build powerful workflows, fast

Triggers

When this happens…

Twilio

New SMS received
Received SMS message via Twilio

Any other trigger you can think up

Actions

Do this…

Twilio

Custom action
Custom action in Twilio (Custom)
Get media from MMS Batch
Get media from MMS message via Twilio
Make phone call
Make phone call via Twilio
Make IVR phone call
Make IVR phone call via Twilio
Send SMS
Send SMS message via Twilio

Any other action you can think up

One platform

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Speed
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Streamline your Twilio integrations

About Twilio Integrations

Twilio lets you embed calls and messages into your web, desktop, and mobile apps. It virtualizes your communication by making it possible for customers to reach your business using a channel like voice, text, chat, video, or email, without switching devices or apps.

How you can integrate Twilio

Deliver digital-first engagement on multiple communication channels with a single UX
Reach customers with impactful email blasts, welcome emails, and onboarding series
Integrate your workflows directly with your CRM using the pre-built Twilio Frontline app