Twilio integrations and automations

Seamlessly connect Twilio with other tools. Automate workflows, and boost efficiency with Workato.

Ratings

4.9

Peer Insights™

100%

Customer Recommendation

Total

100+

active users

Avg

2 min

to connect

Custom connections

Available

via HTTP connector

Why you should automate with Twilio

Communicate easier

Communicate easier
Update customer accounts
Streamline onboarding
Improve project management

Why these integrations and automations matter:

Make it easier than ever to reach your customers. Integrate Twilio with other customer service and communication platforms to automatically send texts or make calls from other platforms.
Trigger texts.

Integrate Twilio with Workbot, Workato’s platform bot for Slack or Microsoft Teams, to send an SMS using just a Workbot command in your chat platform.
Update customers.

When customers contact support, they’re hoping for a fast resolution. If you can’t offer one immediately, you may need to call them back. Integrate Twilio with a customer service platform like ServiceNow to call customers when you close their issues.

Do everything in one place

Triggers

When this happens…

Twilio

New SMS received
Received SMS message via Twilio

Any other trigger you can think up

Actions

Do this…

Twilio

Custom action
Custom action in Twilio (Custom)
Get media from MMS Batch
Get media from MMS message via Twilio
Make phone call
Make phone call via Twilio
Make IVR phone call
Make IVR phone call via Twilio
Send SMS
Send SMS message via Twilio

Any other action you can think up

Let us tailor your Twilio integrations

The wonders of Workato

Easily set up as many intelligent automations you need.

1000s of ready-to-use templates
Accelerate work with intelligent automation
Do it yourself, faster
Build bots. Put them to work

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About Twilio Integrations

Twilio lets you embed calls and messages into your web, desktop, and mobile apps. It virtualizes your communication by making it possible for customers to reach your business using a channel like voice, text, chat, video, or email, without switching devices or apps.

How you can integrate Twilio

Deliver digital-first engagement on multiple communication channels with a single UX
Reach customers with impactful email blasts, welcome emails, and onboarding series
Integrate your workflows directly with your CRM using the pre-built Twilio Frontline app