Twilio integrations and automations

Why you should automate with Twilio

Communicate easier
  • Communicate easier
  • Update customer accounts
  • Streamline onboarding
  • Improve project management

  • Why these integrations and automations matter:

    Make it easier than ever to reach your customers. Integrate Twilio with other customer service and communication platforms to automatically send texts or make calls from other platforms.

  • Trigger texts.

    Integrate Twilio with Workbot, Workato’s platform bot for Slack or Microsoft Teams, to send an SMS using just a Workbot command in your chat platform.

  • Update customers.

    When customers contact support, they’re hoping for a fast resolution. If you can’t offer one immediately, you may need to call them back. Integrate Twilio with a customer service platform like ServiceNow to call customers when you close their issues.

Do everything in one place

Customize your Twilio integration with the following triggers and actions.

Triggers

When this happens…

Twilio
  • New SMS received
    Received SMS message via Twilio

    • Any other trigger you can think up

Actions

Do this…

Twilio
  • Custom action
    Custom action in Twilio (Custom)
  • Get media from MMS Batch
    Get media from MMS message via Twilio
  • Make phone call
    Make phone call via Twilio
  • Make IVR phone call
    Make IVR phone call via Twilio
  • Send SMS
    Send SMS message via Twilio

    • Any other action you can think up

Let us tailor your Twilio integrations

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Related Solutions & Content

About Twilio Integrations

Twilio lets you embed calls and messages into your web, desktop, and mobile apps. It virtualizes your communication by making it possible for customers to reach your business using a channel like voice, text, chat, video, or email, without switching devices or apps.

How you can integrate Twilio

  • Deliver digital-first engagement on multiple communication channels with a single UX
  • Reach customers with impactful email blasts, welcome emails, and onboarding series
  • Integrate your workflows directly with your CRM using the pre-built Twilio Frontline app
  • Blog Article

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  • Blog Article

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  • Blog Article

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  • Solution

    Support Automations

    Support Automations

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