Pagerduty integration and workflow automation

Why you should automate with Pagerduty

Manage support tickets

Manage support tickets
Automate your DevOps workflows
Quickly onboard new employees
Keep everyone informed with ChatOps

Why these integrations and automations matter:

While your IT department manages tasks in PagerDuty, customers might report support issues through platforms like Zendesk or Intercom. You can integrate your customer support application with PagerDuty to easily escalate issues to engineering, which helps keep customer support and IT on the same page when it comes to customer service and satisfaction.
Sync requests.

The sales team often knows best which fixes and features will have the biggest impact on your sales and revenue. Integrate Pagerduty with CRMs like Salesforce and Zendesk to share tasks and tickets between your teams.
Escalate incidents.

When a system issue disrupts business operations, every second until resolution matters. Integrate PagerDuty with ServiceNow or GitHub to rapidly identify support tickets that need to be escalated and then get them to the right person or team immediately by routing them through a chat app like Slack or Microsoft Teams.

Do everything in one place

Customize your Pagerduty integration with the following triggers and actions.

Triggers

When this happens…

Pagerduty

New incident
New incident in PagerDuty
New notification
New notification in PagerDuty

Any other trigger you can think up

Actions

Do this…

Pagerduty

Custom action
Custom action in Pagerduty (Custom)
Add note to incident
Add note to incident in PagerDuty
Get incident by ID
Get incident by ID in PagerDuty
List log entries Batch
List log entries in PagerDuty
Search incident Batch
Search incident in PagerDuty
Send an event
Send event in PagerDuty
Update incident
Update incident in PagerDuty

Any other action you can think up

Let us tailor your Pagerduty integrations

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About Pagerduty Integrations

PagerDuty is an incident resolution management platform that provides your organization with on-call management, incident response, and operational analytics to keep your digital environment running at peak performance. PagerDuty uses machine learning to accelerate resolution time and effectiveness, which allows you to better utilize your IT professionals.