Why you should automate with Zendesk

solve tickets quickly

solve tickets quickly
offer a unified helpdesk
on/offboard employees
integrate data to avoid churn

Why these integrations and automations matter:

It takes most businesses more than 72 hours to resolve a support ticket, an average resolution time that frustrates customers and can lead them to look for more reliable options. An integrated system helps your business share new tickets between teams for faster ticket resolution times.
Connect customers with someone who can help – on the first try

Integrate Zendesk with other ticketing systems, like Jira and ServiceNow, to automatically route incidents to the right team or to effortlessly move tickets between teams with cross-system escalation.
Help team leaders prioritize and manage tickets

Set up custom integrations that help team leaders mobilize their teams to resolve time-sensitive issues as fast as possible – without migrating tickets manually and without needing to login to a new platform.
Use notifications to alert sales and support to ticket changes

Let your team know about new tickets and updates to existing tickets by connecting Zendesk and Microsoft Teams or Slack. This integration keeps your team in the loop on the apps they use most. It also lets employees see, transfer, and approve tickets without switching between apps.

Do everything in one place

Customize your Zendesk integration with the following triggers and actions.

Triggers

When this happens…

Zendesk

New organization
New organization in Zendesk
New ticket
New ticket in Zendesk
New ticket Real-time
New ticket in Zendesk
New/updated records Batch
Trigger processes batches of new or updated records
New user
New user in Zendesk
New/updated organization
New/updated organization in Zendesk
New/updated ticket
New/updated ticket in Zendesk
New/updated ticket Real-time
New/updated ticket in Zendesk
New/updated user
New/updated user in Zendesk

Any other trigger you can think up

Actions

Do this…

Zendesk

Custom action
Custom action in Zendesk (Custom)
Create organization membership
Create organization membership in Zendesk
Bulk update tickets
Bulk update tickets in Zendesk
Create/update records Batch
Upsert records in Zendesk
Solve ticket
Solve ticket in Zendesk
Create custom object record
Create custom object record in Zendesk
Create organization
Create organization in Zendesk
Create relationship record
Create relationship record in Zendesk
Create ticket
Create ticket in Zendesk
Upload attachment
Upload attachment to Zendesk
Create user
Create user in Zendesk
Delete custom object record by ID
Delete custom object record in Zendesk
Delete relationship record by ID
Delete relationship record in Zendesk
Delete ticket
Delete ticket in Zendesk
Get custom object record by ID
Get custom object record in Zendesk
Get organization details by ID
Get organization details in Zendesk
Get organizations by external IDs Batch
Get organizations in Zendesk
Get relationship record(s) Batch
Get relationship record(s) in Zendesk
Get ticket details by ID
Get ticket details in Zendesk
Get comments for ticket Batch
Get comments for a ticket in Zendesk
Get list of tickets by external IDs Batch
Get list of tickets by external IDs in Zendesk
Get user details by ID
Get user details in Zendesk
Get list of custom object records by external IDs Batch
Get custom object records in Zendesk
List user identities Batch
Get user identity details in Zendesk
Get group by name
Get group by name group in Zendesk
Search organization member Batch
Search for a organization member in Zendesk
Search organizations Batch
Search for organizations in Zendesk
Search tickets Batch
Search for tickets in Zendesk
Search users Batch
Search for users in Zendesk
Update custom object record
Update custom object record in Zendesk
Update organization
Update organization in Zendesk
Update ticket
Update ticket in Zendesk
Update user
Update user in Zendesk

Any other action you can think up

Let us tailor your Zendesk integrations

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About Zendesk Integrations

More customers prefer live chat support than support provided by phone, email, or social media. Zendesk lets your business provide live chat, as well as other key sales and support services.

Zendesk Support funnel customer communications from live chat, phone, email, and social media onto one interface. Communicate better with custom ticket forms that help you collect the data and permissions you need from customers right away. Get faster resolution times with a streamlined system.

Zendesk Sales connect with new leads and answer questions over live chat and on other channels. Let support handoff customers to sales, and vice versa. Track your work and analyze data to capitalize on future opportunities.

Zendesk Sunshine does even more when you sync it with your other applications. Workato offers custom integrations with key apps.

How you can integrate Zendesk

Provide top-tier customer support across all channels.
Bring even more workflows onto the platform.
Integrate your support and sales workflows.