CloudBlue Subscription Management integration and workflow automation

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Customize your CloudBlue Subscription Management integration with the following triggers and actions.

Triggers

When this happens…

CloudBlue Subscription Management

New Conversation is Started
This trigger is activated once a new conversation is started on the Connect platform
Get Conversation Messages
This action allows locating specific conversation messages on the Connect platform
New Case is Created
This trigger is activated once a new case is created on the Connect platform.
New Case Comment
This action allows creating a new helpdesk case comment on the CloudBlue Connect platform.
New/Updated Asset Request is Available
This trigger activates once a new or updated subscription request is available for your specified Connect account.
New Recurring Asset is Created
This trigger is activated once a recurring subscription is created on the Connect platform.
New Usage File is Available
This trigger activates once a new usage file is available for your specified Connect account.

Any other trigger you can think up

Actions

Do this…

CloudBlue Subscription Management

Accept a Tier Account Request
Vendors can use this action to accept a tier account request in the pending state.
Add a Conversation Message
This actions allows adding messages to existing conversations. Such messages can provide your business partners with valuable information (e.g., reasons why a request is not approved).
Approve a Tier Configuration Request
Vendors can use this action to approve a tier configuration requests in the pending state.
Approve an Asset Request
Vendors can use this action to approve a particular fulfillment request in the pending state.
Create a Cancel Asset Request
Distributors can use this action to create a cancel fulfillment request and consequently to cancel a subscription on Connect.
Create Asset Change Request
Distributors can use this action to create a new change subscription request. The asset identifier can be passed from previous datapills.
Create a Purchase Request
Distributors can use this action to create a purchase subscription request. This action has line items support to add multiple items or set multiple parameters (order type).
Create a Suspend/Resume Asset Request
Distributors can use this action to create a suspend or resume fulfillment request and subsequently suspend or resume required subscription. Note that the asset identifier can be passed from previous datapills.
Change a Helpdesk Case State
Allows assignging pending, resolved, or inquiring status to a helpdesk case on the CloudBlue Connect. Note that the case identifier can be passed from previous datapills.
Change a Listing Request State
Use this action to change the status of your listing requests and consequently to complete this request.
Create a Billing Request
This action allows creating a new billing request object on the Connect platform.
Helpdesk Case Creation
Use this action to create a new helpdesk case on the Connect platform. Your case may (or may not) be related to a particular Product.
Create a Helpdesk Comment
Allows creating a comment within your selected Helpdesk Case.
Custom action
Custom action in CloudBlue Connect
Populate Asset Request Parameters
Vendors can use this action to provide values for fulfillment parameters for subscription requests in the pending state. Furthermore, by using line items support, it is possible to populate such parameters dynamically.
Get Usage Records
Use this action to locate required usage record objects on the Connect platform.
Ignore a Tier Account Request
Vendors can use this action to ignore a tier account request in the pending state.
Set the Inquire status to an Asset Request
Vendors can use this action to moves the request to the inquire state, allowing technical contact to populate parameters marked as error.
Reject an Asset Request
This action allows rejecting a particular subscription request.
Reject a Tier Configuration Request
Vendors can use this action to reject a tier configuration request.
Locate Helpdesk Cases
This action allows locating specific Helpdek cases on the Connect platform
Locate Assets
Use this action to locate specific subscription objects on CloudBlue Connect
Locate Billing Requests
Use this action to locate specific Billing Requests on the Connect platform.
Get Messages by Conversation ID
Get a list of all available messages for a given conversation on the Connect platform.
Locate Conversations
This action allows locating specific conversation objects on the Connect platform
Locate Listing Request
Allows locating specific listing requests on the Connect platform.
Locate Product Items
Allows locating specific product items on the Connect platform.
Locate Product Parameters
Use this action to locate specific Parameters for a particular Product on the Connect platform.
Locate Products
Use this action to locate specific products on the Connect platform
Locate Asset Requests
Use this action to locate specific Fulfillment Requests on the Connect platform.
Locate Tier Account Requests
Use this action to locate particular Tier Account Requests on CloudBlue Connect.
Locate Tier Accounts
Use this action to find specific Tier Accounts on the Connect platform.
Locate Tier Configuration Requests
Use this action to locate particular Tier Configuration Requests on CloudBlue Connect.
Create a Tier Account Request
Distributors can create a new Tier Account Request and consequently provide Vendors with required data changes.
Update a Helpdesk Case
Allows updating cases within the Helpdesk module on the Connect platform.
Create an Update Tier Config Request
Distributors can create an Update Tier Config Requests for existing Tier Configs, it is required to specify a Tier Config ID and parameters that should be updated (order type).