Realize ROI from Day 1
Delight employees
Maximize productivity
Scale efficiently & securely
IT helpdesk reimagined with Generative AI
ITGenie deeply understands your IT processes and leverages AI to:
• Reduce workload with higher ticket deflection.
• Improve employee experience with faster responses.
• Cut costs by lowering the cost per ticket.
• Reduce workload with higher ticket deflection.
• Improve employee experience with faster responses.
• Cut costs by lowering the cost per ticket.
ITGenie is your best helpdesk agent on steroids!
Cognitive Answers
No more searching through endless documents. ITGenie retrieves the right answers from your knowledge bases instantly, so you get what you need right when you need it.
Software Access Management
Need access to software? Let ITGenie take care of it all, from multi-step approvals to provisioning, deprovisioning, and access modification, all while ensuring security and compliance.
Request Management
Need a new phone, laptop or a VM? ITGenie understands your service catalog and can fulfill requests with human approvals as needed.
Endpoint Management
ITGenie proactively monitors various endpoints and helps resolve issues keeping your endpoints safe and secure.
Account Access and Group Management
Have your human agents focus on high value work and let ITGenie take care of the mundane, like password resets, managing groups, VPN connectivity.
Ticket Management
Don’t get buried in IT requests. Let ITGenie handle ticket creation, updates, approvals, and resolution, so you can focus on productivity and efficiency.
Business Insights and Analytics
Monitor your KPIs, see which additional actions can be automated, add that skill to your ITGenie, and see your KPIs improve.
Designed to adapt and learn new skills
Skills are a game changer that enable you to evolve your ITGenie as your processes evolve. Add or change skills to add new use cases, automate processes using your specific business context, and more - all with no code!
ITGenie instantly adapts to the changes or additions you make.
Integrate with anything. Customize everything.
Built on the #1 integration/automation platform, Workato ITGenie is:
- Pre-integrated with over 1,200 pre-built connectors for enterprise apps and data – on cloud and on-premise
- Customizable for your business needs – from skills, actions, and approvals, to the workflows Genie orchestrates
Enterprise-grade security and governance
- User scoped connections: Genies authenticate users at runtime and takes action on the users behalf ensuring RBAC and complete auditability.
- Customers data and learnings are always kept separate: Customer data is always kept separate and encrypted with a unique key that rotates every hour.
- Responsible AI: AI can be constrained to take actions and execute workflows only based on the skills that are provided to it.
- Robust governance: Granular RBAC ensuring only the right people can build, manage Genies and add Skills/Skill sets to the Genies.
- Observability through logs and operational dashboards.
Eliminate patchwork infrastructure
Growing orgs are often hindered by countless point-solution data integrations that won’t scale and create silos.
Workato is the only enterprise iPaaS leader that has the power of enterprise-grade platforms plus an intuitive interface anyone can use.