Why Ciklum Makes People Part of the Solution

Enver Cetin, Senior Manager at Ciklum
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Episode Summary

In this episode, Markus Zirn and Enver Cetin explore the game-changing potential of GenAI and digital twins in transforming business processes. They discuss how these technologies are reshaping customer interactions, automating decision-making, and redefining job roles. Enver shares real-world insights from Ciklum's Workato automation projects, emphasizing the importance of clear process mapping and embracing innovation to stay competitive. Throughout the conversation, Enver highlights how these advancements are revolutionizing both customer and employee experiences.

  • Episode Key Takeaways

    Episode Key Takeaways

    • Build a solid process foundation: Start with clear and well-structured business processes. Involve all relevant teams in mapping out these processes and address inefficiencies early. This groundwork will make it easier to use automation and AI effectively.

    • Implement integration and automation tools: Leverage platforms like Workato to connect different systems and automate key tasks. Focus on improving data synchronization and streamlining activities such as HR onboarding or customer support to boost efficiency and accuracy.

    • Utilize GenAI for better customer interactions: Implement GenAI to enhance customer service and automate complex decision-making. Tools like AI-driven chatbots and virtual assistants can improve customer interactions and help you gain valuable insights from your data.

    • Adopt Digital Twin Technologies: Consider using digital twins and agentic AI models to manage and optimize your processes. These technologies simulate decision-making and adapt in real time, creating more personalized, efficient, and responsive systems.

  • About Enver

    About Enver

    Enver Cetin stands at the forefront of AI innovation, leading transformative projects as Senior Manager at Ciklum. He excels in consulting and deploying Automation and AI solutions for diverse clients, leveraging his extensive experience in both SMEs and large corporations. Enver leads global automation and AI projects, ensuring implementations exceed client expectations.

  • Top Quotes

    Top Quotes

    “No matter how advanced your tools, your technologies are, the effectiveness of any project hinges on a clear, well-structured process foundation. So one of the biggest lessons is that understanding the fine details of business processes allows us to automate and optimize them effectively.”