IT helpdesk reimagined with Generative AI

Boost IT efficiency and employee experience with ITGenie that deeply understands your IT processes and can take action on any system and orchestrate your IT processes.
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Realize ROI from Day 1

  • star

    Delight employees

    Go beyond providing simple answers to uncover meaning and take automated actions to resolve issues instantly, 24/7. 

  • fastforward

    Maximize productivity

    Delegate your IT workload, simple or complex, to ITGenie enabling human agents to focus on what truly matters.

  • scale

    Scale efficiently

    Scale your helpdesk effortlessly and handle multiple issues simultaneously without increasing costs proportionately.

IT Genie is your best helpdesk agent on steroids!

Deflect tickets
Provision anything - apps, hardware, VMs, and more
Liberate your IT team from busywork
Monitor and improve ROI, continuously
Deflect tickets

Deflect tickets

No more creating tickets and waiting for resolution. ITGenie understands your intent, answers your questions, and takes action to resolve your issues.

Provision anything - apps, hardware, VMs, and more

Provision anything - apps, hardware, VMs, and more

Need access to an app? Need a new laptop or a VM? ITGenie can get those done instantly with human approvals as needed.

Liberate your IT team from busywork

Liberate your IT team from busywork

Have your human agents focus on high value work and let ITGenie take care of the mundane, like password resets, managing groups, VPN connectivity.

Monitor and improve ROI, continuously

Monitor and improve ROI, continuously

Monitor your KPIs, see which additional actions can be automated, add that skill to your ITGenie, and see your KPIs improve.

  • Integrate with anything. Customize everything.

    Integrate with anything. Customize everything.

    Built on the #1 integration/automation platform, Workato Genies are:

    • Pre-integrated with 1000+ enterprise apps, data - on cloud and on-premise
    • Customizable for your business needs - from skills, actions, and approvals, to the workflows Genie orchestrates
  • Enterprise-grade security and governance

    Enterprise-grade security and governance

    • User scoped connections: Genies authenticate users at runtime and takes action on the users behalf ensuring RBAC and complete auditability.
    • Customers data and learnings are always kept separate: Customer data is always kept separate and encrypted with a unique key that rotates every hour.
    • Responsible AI: AI can be constrained to take actions and execute workflows only based on the skills that are provided to it.
    • Robust governance: Granular RBAC ensuring only the right people can build, manage Genies and add Skills/Skill sets to the Genies.
    • Observability through logs and operational dashboards.