Why Workato Genies?
Customizable and Extensible
Deep Action™ to Get Work Done
AI That Acts, Not Just Assists
Always On, Always Proactive
Enterprise-Ready from Day One
Security You Can Trust
AI Agents for IT
AI agents that help IT teams eliminate manual work, resolve requests faster, and keep IT operations running smoothly across the employee lifecycle.
- Scale IT without adding headcount
- Deflect more tickets, faster
- Lower operational and security risk
Build Genies to fit your use case
Tailor Workato Genies to fit your exact business processes with Agent Studio — customizing Skills and workflows within pre-packaged Genies, or building entirely new Genies from scratch.
- Integrate with over 14K applications and 1,200 pre-built Workato application connectors
- Create Genie Skills that combine LLM reasoning with deterministic business actions, complex logic, approvals, and event-driven triggers
- Quickly adapt, update, and test Genies and Skills with our low-code/no-code agent builder
Solve high-value use cases for your IT team
- IT Self-ServiceHelp employees resolve common IT issues through self-service while escalating complex or non-standard problems to the service desk with full context.
- SaaS License OptimizationReduce SaaS spend by identifying unused or underused licenses and reclaiming them without affecting employee productivity.
- Automated Access ManagementKeep employee access aligned with their role by automating requests, approvals, provisioning, and removal across applications.
- IT Ticket Creation and RoutingCreate, enrich, and route IT tickets with the right context so issues reach the correct team faster.
- IT Onboarding and OffboardingSimplify IT onboarding, role changes, and offboarding by automatically setting up and removing accounts, tools, and licenses at the right time.
- And moreAny use case, any workflow. We’ve got you covered.
Reduce repeat, low-complexity service desk requests
Resolve employee issues faster and consistently
Create capacity by escalating only what matters
45%
autonomous resolution
4,400+
requests handled per month
After years of being capped at 20% deflection with Moveworks, Samsara deployed IT Genies and jumped to 45% autonomous resolution — a single agent handling 4,400+ requests per month at 94.9% CSAT. Customizations that once took months now take minutes.
Real results. Real impact.
-
45%
of IT requests resolved autonomously
-
4,500+
hours saved from L1 tickets
-
99%
SLA attainment
Built to take action across your IT stack
Connects to every system your team already relies on and thousands more.
Featured Genies for IT
IT Support Genie
Resolve IT requests end to end by answering common employee questions, executing actions across systems, and escalating only when needed — reducing ticket volume, shortening resolution times, and helping IT teams spend less time on manual, repetitive work.
- Fewer repeat service desk requests
- Faster resolution of common IT issues
- More capacity for complex incidents and escalations