Why you should automate with Jira

manage support tickets

manage support tickets
automate devops workflows
onboard employees quickly
stay updated with chatops

Why these integrations and automations matter:

Customers usually interact with your business through applications like Zendesk, Salesforce, and Intercom, while your engineering team often manages its tasks in Jira. Integrate your customer support application with Jira to easily escalate issues to engineering and keep them in sync bi-directionally to help decrease SLA times and improve customer satisfaction.
Manage marketing, sales, and development tickets

Sales and marketing interact directly with customers, so they’re often the first to know about fixes or features they’d like to see in the next update or redesign. Integrate Jira with Salesforce, Zendesk, or Trello to share tasks and tickets between sales and marketing and development.
Escalate issues from support to development

Integrate Jira with ServiceNow, Freshservice, or GitHub to manage, escalate, and resolve support tickets between teams. Easily handoff complete tickets, including comments and attachments, to Jira.
Customer Highlight: Praecipio Consulting

Praecipio Consulting uses integrations to connect Jira and Salesforce, so businesses can access data in Salesforce without compromising the agility they get with Jira. Find out how Praecipio Consulting integrates Jira, Salesforce, and Hubspot with Workato.

Do everything in one place

Customize your Jira integration with the following triggers and actions.

Triggers

When this happens…

Jira

Deleted object Real-time
Deleted object in Jira
Export new issues in Jira
Export new issues in Jira
Export new/updated issues in Jira
Export new/updated issues in Jira
New event Real-time
New event in Jira
New issue
New issue in Jira
New issue Batch
New issue in Jira
New/updated comment Real-time
New/updated comment in Jira
Updated issue
Updated issue in Jira
Updated issue Batch
Updated issue in Jira
New/updated issue Real-time
New/updated issue in Jira
New/updated worklog Real-time
New/updated worklog in Jira

Any other trigger you can think up

Actions

Do this…

Jira

Custom action
Custom action in Jira (Custom)
Assign user to issue
Assign user to issue in Jira
Create comment
Create comment for issue in Jira
Create issue
Create issue in Jira
Create user
Create user in Jira
Get user details
Get user in Jira
Download attachment
Download attachment from issue in Jira
Get changelog of an issue
Get changelog of an issue in Jira
Get issue
Get issue details from Jira
Get issue comments Batch
Get list of issue comments for issue in Jira
Get issue schema
Get issue schema for Jira
Search assignable users Batch
Search assignable users for issue in Jira
Search issues Batch
Search issues in Jira
Search issues by JQL Batch
Search issues by JQL in Jira
Update comment
Update comment for issue in Jira
Update issue
Update issue in Jira
Update issue status
Update status of issue in Jira
Upload attachment
Upload attachment to issue in Jira

Any other action you can think up

Let us tailor your Jira integrations

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About Jira Integrations

Jira lets your teams track their progress as they work together to complete projects and resolve customer incidents. It helps your organization break down complicated projects and issues into manageable tasks. Automate work management processes, like routing and queuing tasks, so you can focus your energy on the things that really matter – your products and customers.

What else can you do with Jira? To get more done, integrate Jira with your other business applications using Workato. Custom integrations let you sync data between platforms and automate task management, agile approaches, and support processes across teams.

How you can integrate Jira

Track IT projects and software development in Jira Software.
Adopt agile practices throughout your organization with Jira Align.
Automate complex IT workflows with Jira Core.
Automate IT support processes with Jira Service Desk.