Jira and Zendesk integration

Do everything in one place

Customize your Jira and Zendesk integration with the following triggers and actions.

Triggers

When this happens…

Jira

Deleted object Real-time
Deleted object in Jira
Export new issues in Jira
Export new issues in Jira
Export new/updated issues in Jira
Export new/updated issues in Jira
New event Real-time
New event in Jira
New issue
New issue in Jira
New issue Batch
New issue in Jira
New/updated comment Real-time
New/updated comment in Jira
Updated issue
Updated issue in Jira
Updated issue Batch
Updated issue in Jira
New/updated issue Real-time
New/updated issue in Jira
New/updated worklog Real-time
New/updated worklog in Jira

Any other trigger you can think up

Zendesk

New organization
New organization in Zendesk
New ticket
New ticket in Zendesk
New ticket Real-time
New ticket in Zendesk
New/updated records Batch
Trigger processes batches of new or updated records
New user
New user in Zendesk
New/updated organization
New/updated organization in Zendesk
New/updated ticket
New/updated ticket in Zendesk
New/updated ticket Real-time
New/updated ticket in Zendesk
New/updated user
New/updated user in Zendesk

Any other trigger you can think up

Actions

Do this…

Jira

Custom action
Custom action in Jira (Custom)
Assign user to issue
Assign user to issue in Jira
Create comment
Create comment for issue in Jira
Create issue
Create issue in Jira
Create user
Create user in Jira
Get user details
Get user in Jira
Download attachment
Download attachment from issue in Jira
Get changelog of an issue
Get changelog of an issue in Jira
Get issue
Get issue details from Jira
Get issue comments Batch
Get list of issue comments for issue in Jira
Get issue schema
Get issue schema for Jira
Search assignable users Batch
Search assignable users for issue in Jira
Search issues Batch
Search issues in Jira
Search issues by JQL Batch
Search issues by JQL in Jira
Update comment
Update comment for issue in Jira
Update issue
Update issue in Jira
Update issue status
Update status of issue in Jira
Upload attachment
Upload attachment to issue in Jira

Any other action you can think up

Zendesk

Custom action
Custom action in Zendesk (Custom)
Create organization membership
Create organization membership in Zendesk
Bulk update tickets
Bulk update tickets in Zendesk
Create/update records Batch
Upsert records in Zendesk
Solve ticket
Solve ticket in Zendesk
Create custom object record
Create custom object record in Zendesk
Create organization
Create organization in Zendesk
Create relationship record
Create relationship record in Zendesk
Create ticket
Create ticket in Zendesk
Upload attachment
Upload attachment to Zendesk
Create user
Create user in Zendesk
Delete custom object record by ID
Delete custom object record in Zendesk
Delete relationship record by ID
Delete relationship record in Zendesk
Delete ticket
Delete ticket in Zendesk
Get custom object record by ID
Get custom object record in Zendesk
Get organization details by ID
Get organization details in Zendesk
Get organizations by external IDs Batch
Get organizations in Zendesk
Get relationship record(s) Batch
Get relationship record(s) in Zendesk
Get ticket details by ID
Get ticket details in Zendesk
Get comments for ticket Batch
Get comments for a ticket in Zendesk
Get list of tickets by external IDs Batch
Get list of tickets by external IDs in Zendesk
Get user details by ID
Get user details in Zendesk
Get list of custom object records by external IDs Batch
Get custom object records in Zendesk
List user identities Batch
Get user identity details in Zendesk
Get group by name
Get group by name group in Zendesk
Search organization member Batch
Search for a organization member in Zendesk
Search organizations Batch
Search for organizations in Zendesk
Search tickets Batch
Search for tickets in Zendesk
Search users Batch
Search for users in Zendesk
Update custom object record
Update custom object record in Zendesk
Update organization
Update organization in Zendesk
Update ticket
Update ticket in Zendesk
Update user
Update user in Zendesk