The term Hyperautomation is used more and more often these days by app owners and service providers. It’s been described as everything from a great step in process automation to a magic bullet that can support customers and automate operations. In this post, we’ll tell you what hyperautomation is, why businesses want it, and how Workato can provide it.
Hyperautomation Defined
Hyperautomation is the process of using technology (code, AI, etc.) to streamline or automate mundane tasks and processes, thereby allowing website owners to focus on more important issues. As we explain in our Workato Product Hour, hyperautomation is a “business-driven, disciplined approach that involves the use of multiple technologies, tools, or platforms” to accomplish certain business tasks.
You encounter hyperautomation every time you use a tool that blends automation and AI to help you with tasks a human would otherwise need to do. Implementing hyperautomation can mean using machine learning, robotic process automation (RPA), task mining, intelligent document processing, and more to enhance workflows and applications.
The Challenges of Hyperautomation
Although hyperautomation can be a game changer, implementing it typically involves using multiple tools for different processes. Many companies can run into process issues. One of the biggest barriers is cost. Business owners end up investing in separate tools for RPA, data pipelines, business process management, AI chatbots, and so on. Expenses that can quickly add up.
Using multiple tools in multiple UIs on the same application not only requires complicated provisioning, it also often requires intensive and ongoing developer support and customer service. It’s also more prone to failure.
Using multiple tools, each with their own unique coding language, also means you need multiple teams to handle them. And because each tool usually requires a specific set of skills, team collaboration can be difficult.
All of this is to say that scaling using traditional multi-pane hyperautomation tools and applications can be cumbersome, expensive and slow. That’s where Workato comes in.
Workato Hyperautomation Case Study
During our product hour on hyperautomation, we discussed the journey of a large retailer based in the United States that had been using a traditional technology stack. They were trying to improve their supplier onboarding and data management systems (along with a few other optimizations), which, due to the inefficiency of their tech stack, was a bit of a nightmare.
By creating a self-service portal using workflow apps, Workato streamlined the supplier onboarding process, saving hundreds of hours that would have otherwise been spent on phone calls and emails. Now all that suppliers needed to do was upload a set of documents, and Workato’s workflow apps automatically forwarded each document to the necessary branch.
The onboarding process used to take three months. With Workato, the fully automated process takes only two weeks.
Their next ask was to enhance their order management system. With traditional integration tools, this would have involved a long and specialized coding process using multiple apps. The company would have had to build new APIs from the ground up to allow retailers to see order information. But Workato’s API platform allowed them to expose their existing APIs using a proxy. The retailer was able to specify and choose what information from the existing systems that they wanted other users to access instead of building a whole new database.
It goes without saying that they saved a lot of money and a whole lot of time.
What’s more, in line with Workato’s low-code design, all of these changes were completely click-driven. No coding involved. With the right training, anyone could jump right in and recreate the retailer’s work on their own application or process flow.These are just a few ways that Workato’s unified hyperautomation platform saves businesses time and resources, allowing teams to focus on what’s important to them.
You no longer need to hire multiple siloed development teams with different capabilities to implement a hyperautomation process, and you no longer need to wait ages to return value from your investment. Workato streamlines the hyperautomation process, making it as quick and simple as it is powerful.
Workato’s Hyperautomation Tools
With Workato, you get one platform that handles all hyperautomation components. You no longer need to work within multiple platforms and applications or hire multiple teams. Workato is designed to provide a unified experience for all users, whether they’re business administrators, integration experts, or developers. After entering a “recipe” (a set of instructions that tell the application what to do), Workato runs automatically, allowing you to focus on the business decisions that matter to you. All this leads to lower running costs, quicker ROI for shareholders, and improved growth. With Workato, users can hyperautomate tasks and free up resources to focus on creating new streams of revenue and delivering innovative products and services.
And the best part? Workato is a low-code/no-code platform, so almost anyone can dive right in with the proper experience. Business owners no longer need to hire expensive development teams to reach their hyperautomation goals.
This post was written by Jo Efobi. Jo is a Software Engineer with a degree in Neuroscience. She has worked with the MERN stack, Vue, js, Python, and Golang. She loves contributing to open source and exploring the intersection of medicine, healthcare and technology.
