Your IT team needs to be closely aligned with the rest of the company before they can deliver value for colleagues and customers.
To enable this alignment, you’ll need to connect several applications with the platform they use for managing their work: ServiceNow.
Once these integrations are built, IT can receive information in real-time without leaving the platform—empowering them to prioritize and tackle their tasks quickly and successfully.
So which ServiceNow integrations should your team focus on building first? Here are 5 we recommend—along with how you can use them!
Related: 3 ways to automate your service desk
1. Integrate ServiceNow with Workday to Onboard and Off-board Employees Effectively
Whenever an employee’s Workday profile is updated to “Hired,” (or something similar) the integration lets you automatically create their record in ServiceNow and update it with the same information.
IT can then find the profile in ServiceNow, and based on the employee’s department, role, location, among other factors, they can give the new employee access to the right applications along with the right permission levels.
Similarly, when an employee is marked as leaving in Workday, this change will instantly be reflected in ServiceNow. IT can then work quickly in removing the employee’s access to applications, along with any additional security measures.
2. Connect GitHub with ServiceNow to Improve Collaboration Between IT and Software Developers
As your software developers manage their projects, they’ll need IT’s help along the way.
By connecting the two platforms, you can prevent developers from asking IT to log into GitHub any time they need their support, and, instead, allow IT to work off of a platform they already use (ServiceNow).
How does the integration allow this? By enabling any issue you create or edit in GitHub to automatically be reflected as a corresponding record in ServiceNow.
As a result, the two teams can work in unison to improve the mean time to repair and, in turn, customer satisfaction.
Related: Why integrating an ITSM tool with other apps is key to improving your IT processes
3. Sync ServiceNow with Salesforce to Help Your Customer-Facing Employees Resolve Issues Quickly
Your customer-facing employees might face specific problems with Salesforce or have ideas on ways to make the platform more valuable.
You can help them voice their concerns and opinions by hooking ServiceNow up with Salesforce. With the connection, they can create a case in Salesforce, and the appropriate employees within IT can find it in ServiceNow in real-time. This allows IT to not only address each case quickly, but it also encourages employees in customer-facing teams to continue to submit well-thought out cases.
4. Hook ServiceNow up with Slack to Help Managers Stay on Top of Their Team’s Work
The managers in IT need to know what each member of their team is working on and what its status is in order to manage their workload effectively.
By integrating ServiceNow with Slack, managers can get updates on their team’s tasks in real time.
More specifically, any time an employee creates, updates, or completes a task in ServiceNow, their manager can be notified directly in Slack. This allows the manager to assign employees tasks at the appropriate time, help their team whenever they’re stuck, and communicate with external stakeholders when there’s questions about a given task.
5. Pair Gmail with ServiceNow to Create Tickets Seamlessly
It’s often through an email exchange in Gmail that you recognize the need to work on a specific task—or assign it to someone on your team.
By connecting Gmail with ServiceNow, you can create a ticket without leaving the email—saving your team time as well as the hassle of moving from one to the other. All you need to do is define the email label that necessitates the creation of a ticket (otherwise a ticket is created for every email).
Build Automations on Top of Integrations
You can transform how your business operates by building workflow automations around key processes that utilize ServiceNow. Learn more about how you can use Workato to build integrations and automations for IT by speaking with one of our experts!
