In this edition of the CIO Newsletter, Mark Settle (author and 7x CIO) and Shobhana Ahluwalia, (CIO of Peloton & former CIO of Uber), discuss two critical parts of any IT department: security and automation.
Key Takeaways:
- Automation has a place in every line of business and in both the back and front-office operations.
- With new low/no-code tools, the skill sets for automation have changed. Everyone from business users to developers can automate processes.
- Focus on automating the processes that really need it—versus automating everything
- Encryption protection, access control, retention controls, etc. are table stakes for ensuring data security
“It’s so easy to automate a bad process. That’s the thing you should be cautious about.”
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