Based on research at Stanford University, simply adding the recipient’s first name to an email’s subject line increases their likelihood...

According to research by IBM, nearly 2 in 5 candidates (38%) are more likely to accept a job offer just...

The continual advances in AI and in machine learning (ML) offer ample opportunities for improving the experiences of your customers...

A variety of studies prove out customer support’s impact on the success of your business. For example, Microsoft found that...

As more and more employees work remotely, they’re undoubtedly experiencing a number of challenges.  New hires may have trouble getting up...

Workato’s business users have seen a ton of value from building integrations and automations with the applicant tracking system (ATS)...

In what ways are clients using your product? How’s your support team performing? Which customers haven’t paid their most recent invoice...