The continual advances in AI and in machine learning offer ample opportunities for improving the experiences of your customers and...

A variety of studies prove out customer support’s impact on the success of your business. For example, Microsoft found that...

As more and more employees work remotely, they’re undoubtedly experiencing a number of challenges.  New hires may have trouble getting...

Workato’s business users have seen a ton of value from building integrations and automations with the applicant tracking system (ATS)...

In what ways are clients using your product? How’s your support team performing? Which customers haven’t paid their most recent invoice...

Based on research by Gallup, just 12% of employees believe that their employer onboards new hires successfully. To ensure that...

Wondering whether recognition improves employee engagement and satisfaction?  You’ll find a variety of data points that validate the relationship by...