Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...

The quality of your customer support can make or break your organization’s growth trajectory. According to a study by Microsoft,...

Based on research conducted by PwC, an optimized quote-to-cash (Q2C) process can increase a company’s revenue by 10-15%. To ensure...

According to Pew Research, the vast majority (81%) of adults in the U.S. own a smartphone.  With the figure already...

The potential harm associated with payroll issues can’t be understated. Simply paying an employee by an incorrect amount once, for...

Based on research at Stanford University, simply adding the recipient’s first name to an email’s subject line increases their likelihood...

According to research by IBM, nearly 2 in 5 candidates (38%) are more likely to accept a job offer just...