Productivity
How Help Desk Automation Can Transform the Customer and Employee Experience
Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...
Support
Support automation: what it is and 5 ways you can apply it
The quality of your customer support can make or break your organization’s growth trajectory. According to a study by Microsoft,...
Productivity
3 Jira Automations that Can Transform How Your Support Team Operates
A variety of studies prove out customer support’s impact on the success of your business. For example, Microsoft found that...
Productivity
5 Invaluable ServiceNow App Integrations for IT
Your IT team needs to be closely aligned with the rest of the company before they can deliver value for...
Customer Success
The Top Challenges of Modern Customer Support (And How to Solve Them)
Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more...
Customer Success
The Ultimate Guide to Increasing Customer Service Productivity Using Slack
Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support...
