IT

Service desk automation: powerful ideas for leveraging it 

As your organization grows, so too will the issues that arise. Employees will have trouble accessing certain apps; equipment and...

How Help Desk Automation Can Transform the Customer and Employee Experience

Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...

What is a service desk chatbot? 4 reasons why you need one

The continual advances in AI and in machine learning (ML) offer ample opportunities for improving the experiences of your customers...

Automated Incident Management: What It Is and Common Examples

No organization is immune to internal hiccups. Equipment will eventually break; apps will inevitably need fixing; items will no doubt...

3 Automations that Allow Us to Onboard and Support Our Employees Effectively

People ops teams have expanded their responsibilities in recent years. While their focus remains on people, they also guide their...

What is IT automation? A complete overview

Your IT department is the backbone of your organization. It handles essential tasks like supporting business systems, equipping new hires,...

CIO Automation Series: The Art of Automation with Autodesk & Nutanix

For Wendy M. Pfeiffer, CIO at Nutanix, it’s clear that it is time for IT to evolve. She points to...

Work Automation Index

2022 Read our report