IT
Service desk automation: powerful ideas for leveraging it
As your organization grows, so too will the issues that arise. Employees will have trouble accessing certain apps; equipment and...
Productivity
How Help Desk Automation Can Transform the Customer and Employee Experience
Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...
Workbot
What is a service desk chatbot? 4 reasons why you need one
The continual advances in AI and in machine learning (ML) offer ample opportunities for improving the experiences of your customers...
IT
Automated Incident Management: What It Is and Common Examples
No organization is immune to internal hiccups. Equipment will eventually break; apps will inevitably need fixing; items will no doubt...
Thought Leadership
3 Automations that Allow Us to Onboard and Support Our Employees Effectively
People ops teams have expanded their responsibilities in recent years. While their focus remains on people, they also guide their...
IT
What is IT automation? A complete overview
Your IT department is the backbone of your organization. It handles essential tasks like supporting business systems, equipping new hires,...
IT
CIO Automation Series: The Art of Automation with Autodesk & Nutanix
For Wendy M. Pfeiffer, CIO at Nutanix, it’s clear that it is time for IT to evolve. She points to...