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Customize your Freshservice and Sms77 Sms & Text2Speech Gateway integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Sms77 Sms & Text2Speech Gateway
- Inbound SMS Real-timeReceived inbound SMS in seven
- SMS Status Real-timeSMS status changed in seven
- Voice Status Real-timeVoice call status changed in seven
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
Sms77 Sms & Text2Speech Gateway
- Get analyticsRetrieves analytics
- Get balanceRetrieves balance
- Create contactCreate a contact
- Delete contactDeletes a contact
- Edit contactEdit a contact
- Read contactsRetrieves contacts
- Lookup caller name deliveryPerform a caller name delivery lookup
- Lookup number formatPerform a number format lookup
- Lookup home location registerPerform a home location register lookup
- Lookup mobile number portabilityPerform a mobile number portability lookup
- Get pricingRetrieves pricing
- Send SMSSend SMS
- Get statusRetrieves status
- Validate For VoiceValidate caller ID for the Voice API
- Send VoiceMake a text-to-speech call
Any other action you can think up
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