Why you should automate with Freshservice
Connect service apps to build an intelligent helpdesk
Why these integrations and automations matter:
An intelligent helpdesk minimizes the number of contact points your customers need to go through to get a solution to their problem. Power an intelligent helpdesk by integrating Freshservice with Natural Language Understanding (NLU), AI, and collaboration apps.Get tickets to the right person, on the first try.
Integrate Freshservice with DialogFlow or IBM Watson to review and route new tickets before they reach your team. This integration can evaluate content, detect sentiment, and route tickets to the right agent.Keep your team in the loop with automated notifications.
Employees are often most available on messaging apps like Slack, Microsoft Teams, or Facebook Workplace. Integrate these with Freshservice to notify agents about new incidents or escalations.
Do everything in one place
Customize your Freshservice integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
Let us tailor your Freshservice integrations
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Related Solutions & Content
About Freshservice Integrations
Freshservice is an IT service management platform that structures digital workflows so your tech support agents can manage incidents more effectively. It helps your agents quickly resolve tech issues and fulfill service requests – without compromising the quality of customer interactions.
Want to do more with Freshservice? Integrate it with your other business applications in Workato to share information and automate service management across platforms.
How you can integrate Freshservice
- Create, track, prioritize, and assign support tickets.
- Automate complex SLA management across tickets.
- Turn support interactions into canned responses and knowledge base articles.
- Place and receive requests across your organization with the Service Catalog.
- Collaborate in the Team Huddle.
