Freshservice integrations and automations

Seamlessly connect Freshservice with other tools. Automate workflows, and boost efficiency with Workato.

Ratings

4.9

Peer Insights™

100%

Customer Recommendation

Total

100+

active users

Avg

2 min

to connect

Custom connections

Available

via HTTP connector

Why you should automate with Freshservice

Connect service apps to build an intelligent helpdesk

Connect service apps to build an intelligent helpdesk
Easily escalate incidents to other teams
Onboard employees with ease
Offboard employees securely

Why these integrations and automations matter:

An intelligent helpdesk minimizes the number of contact points your customers need to go through to get a solution to their problem. Power an intelligent helpdesk by integrating Freshservice with Natural Language Understanding (NLU), AI, and collaboration apps.
Get tickets to the right person, on the first try.

Integrate Freshservice with DialogFlow or IBM Watson to review and route new tickets before they reach your team. This integration can evaluate content, detect sentiment, and route tickets to the right agent.
Keep your team in the loop with automated notifications.

Employees are often most available on messaging apps like Slack, Microsoft Teams, or Facebook Workplace. Integrate these with Freshservice to notify agents about new incidents or escalations.

Do everything in one place

Triggers

When this happens…

Freshservice

New ticket
New ticket in Freshservice
New/updated ticket
New or updated ticket in Freshservice

Any other trigger you can think up

Actions

Do this…

Freshservice

Custom action
Custom action in Freshservice (Custom)
Create agent
Create agent in Freshservice
Create incident
Create incident in Freshservice
Create onboarding request
Create onboarding request in Freshservice
Create requester
Create requester in Freshservice
Create service request
Create service request in Freshservice
Create task
Create a Task in Freshservice
Create ticket
Create a Ticket in Freshservice
Delete task
Delete a Task in Freshservice
Get agent details
Get Agent details by ID in Freshservice
List agent fields
List agent fields in Freshservice
List service items
List service items in Freshservice
List onboarding form fields
List onboarding form fields in Freshservice
Get requester details
Get requester by ID in Freshservice
List requester fields
List requester fields in Freshservice
Get task by ID
Get a Task by id in Freshservice
Get ticket by ID
Get a Ticket in Freshservice
List tasks
List Tasks in Freshservice
List ticket form fields
List ticket form fields in Freshservice
List tickets
List tickets in Freshservice
Move ticket
Move Ticket in Freshservice
Restore ticket
Restore Ticket in Freshservice
Search agents
Search agents in Freshservice
Search requesters
Search requesters in Freshservice
Search tickets
Search tickets in Freshservice
Update requester
Update requester in Freshservice
Update task
Update a Task in Freshservice
Update ticket
Update a Ticket in Freshservice

Any other action you can think up

Let us tailor your Freshservice integrations

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About Freshservice Integrations

Freshservice is an IT service management platform that structures digital workflows so your tech support agents can manage incidents more effectively. It helps your agents quickly resolve tech issues and fulfill service requests – without compromising the quality of customer interactions.

Want to do more with Freshservice? Integrate it with your other business applications in Workato to share information and automate service management across platforms.