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The 2024 State of LLMs in Business Processes
A Startling Look Behind the AI Hype
They say generative AI will transform business processes and operations. But is real transformation happening, or is it just hype? And what about the risks of generative AI? We surveyed over 1,000 business leaders to find out.
Independent market research of 1,000 business leaders
Workato commissioned an independent market survey from UserEvidence of over 1,000 business leaders about generative AI in their business processes. The research is a random sample of leaders from companies of all sizes and industries in North America.
Eye-opening findings about generative AI in business processes
- Key strategic decisions make or break AI results: How companies activate generative AI, and the approach they take to LLMs significantly alters the results that companies experience.
- Early adopters are seeing surprising outcomes: Companies with more mature AI deployments are nearly 2x more likely to report major increases in surprising areas.
- A bleak outlook for bolt-on SaaS AI features: While every SaaS vendor is rolling out generative AI features, business leaders’ opinions and experiences with these features spell trouble.
- Using artificial intelligence increases demand for human intelligence: Business leaders share their opinion on when humans should be in the loop, and who should be in the loop.
- Robotic Process Automation (RPA) is not a serious AI contender: RPA ranked dead last in the survey, with only 5.7% of participants believing that it is the best choice for their AI strategy in the future.