Countus automated HR and data workflows with Workato and Ciphix, saving time, reducing errors, and paving the way for AI innovation.

Department

IT, HR, Operations

Region

Zwolle, Netherlands

Industry

Accounting & Business Advisory

About

Countus is a leading accountancy and advisory firm headquartered in the Netherlands, helping small and medium enterprises grow through expert financial management and strategic insight. The firm’s mission is to simplify complexity so clients can focus on their business.

As Countus grew, its internal IT and HR systems struggled to keep up with the pace of business. Manual data entry, disconnected applications, and limited technical resources slowed processes and left room for errors. The firm knew it needed a modern integration layer to bring efficiency and visibility across systems.

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“Workato and our partner Ciphix helped us automate processes we once thought impossible. We’re saving hundreds of hours a year and finally have the foundation for future innovation.”
duco-osinga

Duco Osinga

Functional Management, Countus

Challenges

Challenge 1: Manual HR and IT workflows slowed operations
Challenge 2: Limited technical resources and in-house integration expertise
Challenge 3: Lack of centralized data and automation

Before Workato, Countus relied heavily on manual processes and point-to-point connections between systems. New employee onboarding required data to be transferred by hand between recruitment, HR, and IT systems, often using spreadsheets and emails. This approach created data inconsistencies, duplicate work, and wasted time.

The IT team wanted a platform that could simplify integrations, reduce manual effort, and empower non-technical users to automate without relying on external developers.

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"Before partnering with Workato and Ciphix, our HR and IT teams were caught in a cycle of manual data sharing and disconnected systems, and we simply couldn’t scale at the pace the business required.”
duco-osinga

Duco Osinga

Functional Management, Countus

Solutions

Solution 1: Automated onboarding and HR workflows through Workato
Solution 2: Seamless integration with Microsoft Dynamics and HR systems
Solution 3: Partnership with Ciphix for fast implementation and best practices

Countus implemented Workato with support from integration partner Ciphix, starting with a proof of concept focused on HR automation. Together, they integrated recruitment, HR, and IT systems with Microsoft Dynamics, replacing manual steps with automated, API-driven workflows.

With Workato’s low-code, no-code platform, Countus reduced its reliance on technical specialists and empowered team members to build and manage integrations internally. Ciphix played a critical role in enabling the Countus team to learn Workato quickly, providing hands-on guidance and accelerating development.

  • speed

    Implemented HR and IT integrations in days, not weeks

  • scale

    Enabled internal team to build workflows without external developers

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“Workato has empowered our team to take control of automation. We can now build, adapt, and innovate without relying on external support.”
duco-osinga

Duco Osinga

Functional Management, Countus

Results

Workato, implemented in partnership with Ciphix, has transformed how Countus manages HR and IT operations. The automation of onboarding, account setup, and license provisioning processes now saves hundreds of hours per year, reducing errors and freeing IT to focus on strategic initiatives.

By eliminating manual data entry, Countus significantly improved accuracy and consistency across its HR and IT systems. The IT team is also expanding its use of Workato beyond HR—exploring data integration, financial workflows, and AI-driven orchestration through Workato’s Agentic capabilities.

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    Hundreds of hours saved annually by automating HR and IT processes - Error handling improved, reducing manual input and rework

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    Accelerated onboarding with new employee accounts provisioned automatically as teams explore agentic automation