According to Pew Research, the vast majority (81%) of adults in the U.S. own a smartphone.  With the figure already...

The potential harm associated with payroll issues can’t be understated. Simply paying an employee by an incorrect amount once, for...

Based on research at Stanford University, simply adding the recipient’s first name to an email’s subject line increases their likelihood...

According to research by IBM, nearly 2 in 5 candidates (38%) are more likely to accept a job offer just...

The continual advances in AI and in machine learning (ML) offer ample opportunities for improving the experiences of your customers...

A variety of studies prove out customer support’s impact on the success of your business. For example, Microsoft found that...

As more and more employees work remotely, they’re undoubtedly experiencing a number of challenges.  New hires may have trouble getting up...