Productivity
Everything You Wanted to Know about Automated Sentiment Analysis for Better Customer Ops
Do you often wish you knew exactly what your customers are thinking? Is your support team constantly burned out from...
Productivity
Why the Great Slack Outage of 2018 Shouldn’t Scare You
Late last week, collaboration app Slack experienced a three-hour outage that affected some of their users. Though the outage was...
Productivity
5 Ways to Increase Productivity in the Marketing Department
The marketing department is a key player when it comes to growing any business. From ad campaigns to events and email...
Productivity
Here’s How to Tell If You’ve Outgrown Zapier for Automation
Traditionally, building integrations has been challenging for non-technical employees. Over the past ten years, however, the no-code revolution has empowered...
Thought Leadership
Rethinking the Customer Journey in the Digital Age
In 2018, most companies are familiar with the concept of the customer journey: the process of selection, from brand awareness...
Productivity
Is Your IT Team Always On Call? Automation Can Help.
IT is one of the few teams where crisis management is a large part of the job. Because IT issues...
Thought Leadership
What Customer Ops Looks Like At Four Real-World Companies
Throughout every business, dedicated teams work behind-the-scenes to streamline key processes. Marketing ops, for example, works to drive the marketing...
Productivity
Why ITOps Needs A New Approach to Automation, Too
It’s no surprise that automation has quickly become a crucial element of the future of work. From reducing manual effort...
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