Author: Jon Gitlin

IT service management is essential in providing a high-quality experience for clients and employees.  It defines your approach to providing...

How are prospects engaging with your business?  For most organizations, there are a multitude of answers. One lead may have...

When a lead comes in, a rep needs to respond within 5 minutes to maximize their chances of contacting and...

It’s no secret that organizations of all shapes and sizes are adopting a growing number of apps.  For marketers, this...

Data integration and application integration are often incorrectly treated as one and the same. This can lead to miscommunication between...

No organization is immune to receiving late payments. In the case of medium-sized organizations, more than 1 in 4 of...

When we surveyed 100 IT executives as part of our State of Automation study, we found that many organizations already...